Cancellation Policy

This Cancellation Policy applies only to direct bookings made with Orienty Home / Orienty Tour S.r.l. through the official website or otherwise confirmed directly by us in writing.

Reservations made through Booking.com, Expedia, Airbnb, agencies or any third-party intermediary are subject to the cancellation, modification, refund and payment rules of the relevant platform or intermediary.

1. Rate-Specific Conditions

The cancellation, modification and refund conditions applicable to a booking are those:

• displayed on the website before the reservation is completed; and/or
• stated in the written booking confirmation sent by us.

Different rates may carry different cancellation and refund conditions. Some rates may be flexible, while others may be partially refundable or non-refundable.

If a reservation is made directly by email, message, quotation or manual confirmation rather than through an automated booking engine, the applicable conditions are those expressly stated in the written confirmation, quotation or invoice.

2. Flexible and Non-Refundable Reservations

Where a reservation is expressly sold as Flexible, cancellation and modification rights shall be governed by the deadline and conditions shown before payment and repeated in the booking confirmation.

Where a reservation is expressly sold as Non-Refundable, the reservation cannot be cancelled, changed or refunded except where mandatory law requires otherwise.

3. How to Request Cancellation or Modification

All requests to cancel or modify a direct booking must be sent to us in writing using one of the official contact methods below:

Email: info@orientytour.com
Phone / WhatsApp: (+39) 3792666688

A cancellation or modification request is considered received only when it has been actually delivered to us through one of the above channels.

4. Modification Requests

Requests to change dates, room category, number of guests, arrival time or any other booking detail are subject to:

• availability at the time of the request;
• possible price changes;
• any applicable administrative or rate restrictions.

We are not obliged to accept modification requests.

5. No-Show

If the guest does not arrive on the scheduled arrival date and does not contact us within a reasonable time, the reservation may be treated as a no-show. In such case, the applicable no-show charge or cancellation charge may be applied in accordance with the rate conditions accepted at the time of booking.

6. Early Departure

Once the stay has started, unused nights are generally non-refundable in case of voluntary early departure, unless otherwise required by law or expressly approved by us in writing.

7. Refund Processing

Where a refund is due, it will be processed through the original payment method whenever possible, within a reasonable administrative period after the cancellation or refund entitlement has been confirmed.

Bank processing times, card-network processing times and payment-provider delays may vary and remain outside our direct control.

8. Exceptional Circumstances

If we are unable to honour a confirmed booking due to circumstances beyond our reasonable control, including force majeure, sudden property damage, legal restrictions, public authority orders, safety events or utility failures that materially affect habitability, we may cancel the reservation and refund any amount actually received for the affected stay.

Except where mandatory law provides otherwise, no additional compensation shall be due.

9. Platform Bookings

If your booking was made through a third-party platform, you must manage cancellation, modification and refund requests through that platform, subject to the conditions applicable there.