Privacy Policy

This Privacy Policy explains how Orienty Tour S.r.l., operating under the hospitality brand Orienty Home, collects, uses, stores and protects personal data in connection with this website, direct reservation requests, direct bookings and guest communications.

1. Data Controller

The data controller is:

Orienty Tour S.r.l.
Via Valdirivo 36, 34132 Trieste, Italy
Email: info@orientytour.com
Phone / WhatsApp: (+39) 3792666688
VAT / Tax Code: 01395920323

2. Categories of Personal Data

We may collect and process the following categories of personal data:

• identification data, such as first name, surname and nationality;
• contact data, such as email address, telephone number and messaging contact details;
• reservation data, such as stay dates, room selection, number of guests and special requests;
• payment-related data, where processed through authorised payment providers;
• communication data contained in emails, forms, WhatsApp messages or other direct contacts;
• technical data relating to website access, devices, logs, cookies and similar technologies;
• legally required guest registration data collected before or during check-in.

3. Purposes of Processing

We process personal data for the following purposes:

1. to respond to enquiries and booking requests;
2. to manage direct reservations and provide accommodation services;
3. to carry out pre-contractual steps requested by the guest;
4. to complete guest registration and comply with public security, tax, accounting and legal obligations;
5. to manage payments, deposits, guarantees and refunds;
6. to ensure property security, fraud prevention and dispute management;
7. to maintain, monitor and improve the website and related systems;
8. to send service communications related to an enquiry, reservation or stay;
9. to send marketing communications only where permitted by law or based on valid consent.

4. Legal Bases

The legal bases for our processing may include:

• performance of a contract or steps taken at the request of the data subject before entering into a contract;
• compliance with legal obligations to which we are subject;
• legitimate interests pursued by the data controller, including property protection, fraud prevention, IT security and the proper organisation of our hospitality services;
• consent, where required by applicable law.

5. Mandatory or Optional Nature of Data Provision

Some personal data are necessary for us to:

• respond properly to a reservation request;
• confirm and manage a booking;
• comply with guest registration and legal obligations;
• process payments or refunds;
• provide the accommodation service.

If the required data are not provided, we may be unable to process the reservation or provide the requested service.

6. Recipients and Categories of Recipients

Personal data may be shared, where necessary and lawful, with:

• website hosting and IT support providers;
• booking engine and reservation management providers;
• payment service providers;
• accountants, lawyers, consultants and professional advisers;
• public authorities, law-enforcement bodies, tax authorities or regulators where disclosure is required by law;
• service providers strictly necessary for website operation, guest communication or accommodation management.

Such parties process data only within the limits permitted by applicable law and, where required, under appropriate contractual safeguards.

7. International Transfers

If personal data are transferred outside the European Economic Area, such transfers shall take place only where a lawful transfer mechanism exists, including adequacy decisions or appropriate safeguards as required by applicable data protection law.

8. Data Retention

We retain personal data only for as long as necessary for the purposes for which they were collected and for any additional period required by applicable law, including legal, tax, accounting, contractual, evidentiary and dispute-management obligations.

Retention periods may therefore vary depending on the type of data and the purpose of the processing.

9. Data Subject Rights

Subject to the limits and conditions set by applicable law, data subjects have the right to:

• obtain confirmation as to whether personal data are being processed;
• access their personal data;
• request rectification of inaccurate or incomplete data;
• request erasure where applicable;
• request restriction of processing where applicable;
• object to processing in cases provided by law;
• receive personal data in portable format where applicable;
• withdraw consent at any time, where processing is based on consent;
• lodge a complaint with the competent supervisory authority.

In Italy, the competent supervisory authority is the Garante per la protezione dei dati personali.

10. Automated Decision-Making

We do not carry out automated decision-making, including profiling, that produces legal effects or similarly significant effects on users through this website, unless expressly stated otherwise.

11. Security Measures

We adopt reasonable technical and organisational measures to protect personal data against loss, misuse, unauthorised access, disclosure, alteration or destruction.

However, no online transmission or storage system can be guaranteed to be absolutely secure.

12. Cookies and Tracking Tools

This website may use cookies and similar technologies as described in our Cookie Policy. Where required by law, non-essential cookies and tracking tools are activated only after the user has provided valid consent.

13. Contact for Privacy Requests

For privacy-related requests, rights exercises or questions concerning this Privacy Policy, please contact:

Orienty Tour S.r.l.
Email: info@orientytour.com
Address: Via Valdirivo 36, 34132 Trieste, Italy

14. Changes to this Policy

We may update this Privacy Policy from time to time to reflect legal, operational or technical changes. The updated version will be published on this page with the new effective date.1. Who we are